Shipping Policy — VangorMake

Thank you for shopping at VangorMake.com. This Shipping Policy explains how we handle processing, shipping, and delivery of your order.

1. Order Processing Time

  • Orders are typically processed within [1–3 business days] after payment is received.
  • Orders are processed Monday to Friday, excluding weekends and public holidays.
  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

If there is a significant delay in processing your order, we will contact you via email.

2. Shipping Locations

We currently ship to:

  • Domestic: [e.g., United States]
  • International: [list regions/countries or “selected countries”]

If your country is not available at checkout, we may not be able to ship there at this time.

3. Shipping Methods & Delivery Times

We work with trusted shipping carriers such as [e.g., USPS, UPS, FedEx, DHL, local postal services].

Estimated delivery times (after order processing):

  • Domestic orders:

    • Standard shipping: [X–Y business days]
    • Expedited shipping (if offered): [X–Y business days]

  • International orders:

    • Standard international: [X–Y business days] (varies by destination and customs)

These are estimates only and not guaranteed. Actual delivery times may vary due to carrier delays, customs inspections, weather, or other factors beyond our control.

4. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Destination country/region
  • Shipping method selected
  • Order weight/size (where applicable)

You will see the total shipping fee before completing your purchase.

Note: For promotional events, you may see offers such as free shipping over a certain order amount. Please refer to banners or checkout information for current offers and conditions.

5. Customs, Duties & Taxes (International Orders)

For international orders:

  • Your order may be subject to import duties, taxes, and/or customs fees charged by your local customs office.
  • These charges are not included in our product prices or shipping fees and are the customer’s responsibility.
  • Customs policies vary by country; please contact your local customs office for more information.

We are not responsible for delays caused by customs processes.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that may include:

  • A tracking number
  • A link to track your package (where available)

Tracking updates depend on the carrier and may take some time to appear after the package is dispatched.

7. Incorrect Address & Undeliverable Packages

Please ensure that your shipping address is accurate and complete before placing your order.

  • If a package is returned to us due to an incorrect address, refusal, or failure to collect, we may:
    • Offer to reship the order (additional shipping fees may apply), or
    • Issue a refund for the product price only (shipping fees may be non-refundable), depending on the situation.

We are not responsible for orders lost due to an incorrect or incomplete address provided by the customer.

8. Lost, Delayed, or Damaged Shipments

Lost or severely delayed shipments

  • If your order is significantly delayed beyond the estimated delivery time, please contact us with your order number and tracking information.
  • We will work with the carrier to investigate. Resolution options may include a replacement or refund, subject to confirmation from the carrier.

Damaged items on arrival

  • If your package arrives damaged, please:
    1. Take clear photos of the packaging and damaged items.
    2. Contact us within [X days, e.g., 3–7 days] of delivery with your order number and photos.
  • We will review your case and offer an appropriate solution (replacement, partial refund, or other).

9. Split Shipments

In some cases, your order may be shipped in multiple packages (for example, if items are shipped from different locations or at different times).

  • You will not be charged extra shipping fees for split shipments unless clearly stated at checkout.
  • You may receive separate tracking numbers for each package.

10. Changes & Cancellations

If you need to change your shipping address or cancel your order:

  • Please contact us as soon as possible after placing your order.
  • If your order has not yet been processed or shipped, we will do our best to accommodate your request.
  • If the order has already shipped, changes or cancellations may not be possible.

11. Contact Us

If you have any questions about shipping, delivery, or your order status, please contact us:

Modvois LLC – VangorMake
Address: 789 Sherman St Ste 280, Denver, CO 80203, USA
Website: VangorMake.com