Return & Refund Policy — VangorMake

Thank you for shopping at VangorMake.com. We want you to enjoy your VangorMake pieces. If something isn’t right, please review our policy below.

1. Overview

  • You can request a return or exchange within [X days – e.g., 7/14/30 days] of receiving your order.
  • Items must meet the conditions listed in Section 2.
  • Certain items (especially earrings and custom pieces) may not be eligible for return or refund for hygiene and customization reasons.

If you have any questions about whether your item is eligible, contact us before sending anything back.

2. Eligibility for Returns

To be eligible for a return:

  1. The request is made within [X days] of delivery.
  2. The item is:
    • Unused and unworn
    • In its original condition
    • In its original packaging (including any boxes, pouches, tags, or cards)
  3. You can provide proof of purchase (order number, confirmation email, or receipt).

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable / Non-Refundable Items

For hygiene, safety, and customization reasons, the following are typically non-returnable:

  • Earrings (studs, hoops, drops, ear cuffs, etc.)
  • Custom or personalized items (including made-to-order pieces)
  • Final sale or clearance items clearly marked as “Final Sale”
  • Gift cards (if applicable)

Please check the product page for any specific notes about return eligibility.

4. Return Process

To start a return:

  1. Contact us at: 
    • Include your name, order number, item(s) you wish to return, and the reason.
  2. We will review your request and, if approved, send you:
    • Return instructions
    • Return address
    • Any reference or authorization number (if applicable).

Do not send items back without contacting us first, as they may not be accepted or processed correctly.

5. Return Shipping

  • Change of mind / not as expected:
    • Return shipping costs are usually your responsibility, unless otherwise stated.
  • Defective, damaged, or wrong item received:
    • If your claim is approved, we may cover or reimburse reasonable return shipping costs, or offer another solution (e.g., replacement without return), depending on the case.

We recommend using a trackable shipping service and keeping your receipt. We are not responsible for returned items that are lost or damaged in transit.

6. Inspection & Approval

Once we receive your return:

  1. We will inspect the item’s condition.
  2. We will notify you by email whether your return is approved or rejected.

If approved, your refund or exchange will be processed according to Section 7.

7. Refunds

  • Approved refunds are issued to your original method of payment (unless otherwise agreed).
  • Original shipping fees are usually non-refundable, except in cases where:
    • You received a defective or wrong item, and
    • We determine that a full refund including original shipping is appropriate.

Processing time:

  • We typically process refunds within [X business days, e.g., 3–7 business days] after approving your return.
  • Your bank or payment provider may require additional time to post the refund to your account.

8. Exchanges

We can offer an exchange instead of a refund for:

  • Different size / color / style (if available)
  • Replacement of a defective or damaged item

Process:

  1. Contact us with your order details and the item you’d like to exchange for.
  2. If approved, we will provide instructions and confirm availability.
  3. In some cases, we may ask you to return the original item first before sending the replacement.

If the requested replacement is unavailable, we may offer a refund or store credit instead.

9. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered:

  1. Contact us at within [X days, e.g., 3–7 days] of delivery.
  2. Please include:
    • Your order number
    • A description of the issue
    • Clear photos of the item and packaging

After reviewing your case, we may offer one of the following:

  • Replacement of the same item
  • Exchange for another item (price difference may apply)
  • Partial refund
  • Full refund (including original shipping, where appropriate)

10. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank or credit card statement again.
  2. Contact your bank or credit card company; it may take additional time for the refund to post.
  3. If you’ve done all of this and still haven’t received your refund, contact us at with your name and order number.

11. Order Cancellations

If you need to cancel an order:

  • Contact us as soon as possible after placing the order.
  • If your order has not yet been processed or shipped, we will attempt to cancel it and issue a full refund.
  • If the order has already shipped, it may not be possible to cancel. In that case, you can request a return following this policy after you receive the package (if eligible).

Custom or made-to-order items may not be cancellable once production has started.

12. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Modvois LLC – VangorMake
Address: 789 Sherman St Ste 280, Denver, CO 80203, USA
Website: VangorMake.com